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COGNITIVE RPA – FUTURE OF WORK

Sarit Bose
Director, Protiviti

Issue

In order to optimize operating cost and bring in more efficiency, organizations are continuously trying to streamline finance, accounting, HR, procurement and IT processes. Over time, organizations have also done a tremendous job in consolidating administrative functions and allowing business to focus their resources on business critical core activities. With the advancement in technology; namely digital, newer avenues are now available for organizations to explore to take efficiency and cost optimization to the next level. While significant effort has gone in centralizing and standardizing processes; areas that can be further improved are:

  1. Reduction in manual efforts
  2. Reduction in errors
  3. Reduction in effort to remediate errors
  4. Seamlessly scale up process with increase in volume

Organizations would now need to think out of the box to resolve the core issue and to achieve process efficiency at an optimal cost

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